Terms of Service for Aiwend

Effective date: 2026-11-10

1. Parties and acceptance

These terms are between ERFAN TEYMOURIKALGODARI, an individual based in Ankara, Türkiye, trading as Aiwend ("we", "Aiwend"), and the Shopify merchant who installs Aiwend ("you"). Aiwend is not a company or separately registered legal entity. By installing or using Aiwend you accept these terms. If you use Aiwend for a business, you confirm you may bind that business. We, not Shopify, are solely responsible for Aiwend and for how it handles your store's data, and we are responsible for liability arising from Aiwend's access to, use of and handling of that data. Shopify is not a party to these terms, is not liable for any fault in Aiwend or for any harm that may result from installing or using it, and does not provide support for Aiwend unless Shopify expressly says so. These terms are intended to be at least as protective of Shopify as Shopify's API License and Terms of Use, and nothing in them limits what those terms require of us.

2. The service

Aiwend adds an AI shopping assistant to your Shopify storefront, lets you draft product and collection text with AI for your review, provides forms (AI Forms) and a Knowledge Base built from your store content, and on the Pro plan offers an optional restricted connection for your own AI tools. Features and limits differ by plan (Free, Plus, Pro), as shown on Shopify's plan page and in the app under Billing & Usage.

3. Your AI provider account (bring your own key)

Aiwend runs only on an AI provider account that you open and pay for yourself, using the key you enter, on every plan. We do not provide AI access. You are responsible for your provider agreement, its charges, its data handling and for setting spending limits at the provider. Aiwend's budget and request limits are safeguards inside the app; they are not spending caps set at your provider and do not guarantee your provider will never bill you more. Providers differ in quality, availability, regions and terms, and some process data outside your region; see the Privacy Policy.

4. Plans, billing and refunds

Aiwend is billed through Shopify App Pricing: Free (USD 0), Plus (USD 19.99 per 30 days or USD 199 per year) and Pro (USD 39.99 per 30 days or USD 399 per year), in US dollars. A yearly price is the total charge for the year, billed once. Each paid plan can start with a 14-day free trial; Shopify decides whether a store is eligible and how many trial days remain (it tracks the trial days a store has already used), and Aiwend does not start, extend or restart a trial. Plan names and prices are those shown on Shopify's plan page and change only as that page and Shopify's rules allow. Each plan has usage allowances shown in the app and on the plan page. Allowances reset on the first day of each calendar month (UTC), whatever day your Shopify subscription started or renews. They are the limits the app enforces, can change as we tune the service, and no plan is unlimited. We also apply technical protections such as message pacing and rate limits. Your AI provider's charges are separate from your Aiwend plan.

Shopify processes subscription payments and manages changes and cancellation in your Shopify admin. We do not receive your payment card details. A refund is not guaranteed by these terms; if you believe you were charged in error or the service did not work as described, write to info@erfan.to and we will consider it in good faith. Where we agree to a refund or credit it is issued through Shopify's billing tools. Nothing here limits any right you have under law that cannot be waived.

5. AI output and your responsibility

AI output can be wrong, incomplete or unsuitable. Aiwend answers from the store content you choose and says when it cannot find an answer, but you must review output. Nothing in your store changes until you approve a draft and apply it. You are responsible for the content you add or approve, for the notices and consents your store owes its visitors (including that chat messages may be processed by your AI provider), for acting on customer data requests, and for complying with the laws that apply to your store and your use of AI.

6. Acceptable use

You may not use Aiwend to break the law; send unlawful, deceptive or harmful content; try to bypass limits or security; probe other stores' data; resell the service; or invite shoppers to enter sensitive personal data in chats or forms. We may suspend access that threatens the service or other merchants.

7. Data and privacy

The Privacy Policy describes what data we process, where it is hosted and how long it is kept. You remain responsible for your store's and your visitors' data; we process shopper content on your behalf to run the app. Uninstalling removes your access, your AI provider key and most data immediately, and the rest when Shopify's shop-erasure request is processed. Snapshots and database exports taken by the operator may keep deleted data until they are deleted (see the Privacy Policy).

8. Availability, support and changes

The service is provided "as is" and "as available", without an uptime commitment. Support is by email at info@erfan.to, without a guaranteed response time. We may change, limit or discontinue features, and will publish a notice on the Aiwend pages of this website before a change that materially reduces what a paid plan provides, where practical. Reliance on Shopify, hosting and third-party providers means interruptions can occur.

9. Cancellation and termination

You can uninstall Aiwend at any time, which ends access and stops future Aiwend charges as Shopify applies it. We may end or suspend access for breach of these terms or abuse. Sections that by their nature continue (data, liability, governing law) survive termination.

10. Warranties, liability and indemnity

(a) To the extent the law allows, the service is provided without warranties beyond those these terms state. (b) Our total liability for all claims arising from the service is limited to the greater of USD 100 or the total fees paid for Aiwend during the twelve months preceding the event giving rise to the claim. (c) We are not liable for indirect or consequential loss, lost profit or lost sales, charges made by your AI provider, or AI output you approve or publish, except where the law does not allow that exclusion. (d) You compensate us for third-party claims caused by content you add or by your breach of section 6, to the extent the law allows. (e) Nothing in these terms limits or excludes liability for death or personal injury, fraud or fraudulent misrepresentation, wilful misconduct or gross negligence, liability that cannot be limited by contract under data-protection law (including towards data subjects), or any right you have under mandatory law, including mandatory consumer rights. Where a limit in this section would be unenforceable, it applies only to the extent the law allows.

11. Governing law and disputes

These terms are governed by the laws of the Republic of Türkiye and the courts of Ankara have jurisdiction, without removing any mandatory protection you have under the law of your own country.

12. Changes to these terms and contact

We may update these terms; the effective date changes, and for material changes we will also post a notice on the Aiwend pages of this website. If you do not accept the new terms, uninstall. Contact: ERFAN TEYMOURIKALGODARI, Ankara, Türkiye, trading as Aiwend · info@erfan.to · https://erfan.to/en/contact